Jul 13, 2020

Protocol on managing domestic violence cases at local level during the COVID-19 situation

The protocol aims to assist local authorities at municipal level, members of the CRMs responsible for prevention and management of DV cases

Jul 10, 2020

Mystery Shopper 2019: Assessment of performance in central government service delivery in Albania

The third edition of public service delivery evaluation through Mystery Shopping (MS) research, the second under the ISDA Support Project, was conducted in 2019, entailing a total of 1818 visits, which covered 18 key central government institutions and 350 branches, across 51 municipalities, and 12 counties.

Jun 29, 2020

Leave No One Behind: Semi-Annual Progress Report

This is the Semi-Annual Progress Report of UN Joint Programme ‘Leave No One Behind’ for the period June-December 2019.