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Mystery Shopper 2019: Assessment of performance in central government service delivery in Albania

The third edition of public service delivery evaluation through Mystery Shopping (MS) research, the second under the ISDA Support Project, was conducted in 2019, entailing a total of 1818 visits,…  


Participation and Citizens’ Engagement, still the weakest dimensions of local governance-reveals the 2nd Local Governance Mapping in Albania

UNDP and its partners of the STAR 2 project presented the results of the “2nd Local Governance Mapping in Albania,” a national survey combining citizens’ perceptions and municipal officials’ accounts…  


Local Governance Mapping in Albania 2020

UNDP and its partners of the STAR 2 project presented the results of the “2nd Local Governance Mapping in Albania,” a national survey combining citizens’ perceptions and municipal officials’ accounts…  


Rezultatet e thirrjes se pare publike per 12 Bashkite partnere te RELOAD

Në kuadër të Thirrjes së parë publike për Organizatat e Shoqërisë Civile, shpallur nga 12 bashkitë partnere të Programit ReLOaD, është përmbyllur procesi i vlerësimit të të gjithë aplikimeve të mara…  


Regional Local Democracy Programme

Regional Local Democracy Programme (ReLOaD) is a regional initiative financed by European Union and implemented by UNDP is six Western Balkans countries, namely: Albania, Bosnia and Herzegovina,…  

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