Opinion Poll "Trust in Government" presented in Tirana

Dec 10, 2014

Tirana-capitol of Albania

EU and UNDP supported an opinion poll to measure Trust in Government in the framework of Open Government Partnership Project.The Open Government Partnership is a multilateral initiative that aims to secure commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance.Open Government Partnership (OGP) addresses five challenges that governments face such as: improvement of public services, increasing public integrity, managing public resources more effectively, creating safer communities and increasing corporate accountability.
Albania is a member of the OGP Initiative since August 2011 and thus far has adopted two National Action Plans which aim at promoting the OGP principles of transparency, support active citizenship and increase institutional accountability.  The Albanian Institute for Democracy and Mediation supported by UNDP and EU conducted the second opinion poll which aimed to explore the level of public trust towards governmental institutions as well as explore citizens’ attitudes towards the performance of public institutions and service delivery with a response rate of 1200 people.  
While analyzing the results, comparison is made with 2013 polls conducted by the same organization.  The questionnaires were built based on those pillars: government transparency; citizen engagement; accountability; performance of public institutions; intervention of Politics in agenda setting of public institutions; gender considerations in public institutions   as well as public Satisfaction towards public service delivery.  
A combination of data collection techniques, including online and paper based data collection was used due to limited use of technology in the field.  However, all data was entered in a common database and was processed and analyzed to present findings of descriptive statistics and relational statistics to provide general trends as well as more detailed analysis based on groups of interest.  
Some of the results indicate that when it comes to trust in government institutions and other organizations in Albania the most trustworthy institutions in Albania are:
•    NATO with 71% of the respondents
•    European Union -68%.  Amongst the most trusted public institutions are the Armed Forces with 44% of trust, the State Police with 41% of trust, the Central Government and the Institutions of the Education System with 37% of trust each.  
•    The least trusted institutions are the Judiciary (18%) and the Political Parties (19%). Civil Society Organizations (NGO’s) have the trust of only 34% of the public.
When it comes to transparency and citizen participation 76% of the respondents require that “All financial, performance and technical information on contracts funded by the government should be made public”.
•    75% of the respondents require that “MPs and local councilors make information on their personal assets and income public”
•    63% of the respondents believe that “Local public hearings are formal events and they have limited influence on municipal decisions” even though 59% of them believe that the ordinary citizen does have the sufficient expertise to decide whether a government decision was good or bad.When asked about the  level of political influence on the daily work of the public instituitions the public perception is that political influence has a great impact on the daily work of the Judiciary (66% of the respondents), on the Central Elections Commitee (61% of the respondents), on the Police (59% of the respondents) and on the Electoral College (58% of the respondents).
When asked about the level of satisfaction  with the public service delivery, respondents are most satisfied with public service delivery in the Education System (42 %),  Health  System (35%) and with the services offered by Public Universities (35%);
When asked about gender considerations from public institutions, about 12% of the respondents believe that the Central Government always takes gender considerations on account when designing policies or national strategies, while 27% of the respondents believe that Political Parties, Health System and and Educational System institutions do often take into consideration gender issues.
30% of the respondents believe that the Local Government and the Judiciary occasionally take into consideration gender issues, while 12% of them believe that the Police never takes into consideration gender issues.You can download the poll here

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