The survey consists in a questionnaire administered to 1758 persons (as well as interviews and focus groups), we conclude that almost half of the population has had legal problems in the last five years, and that these have largely gone unresolved due to a lack of legal awareness in society and the underperformance of justice sector institutions. This is particularly true for members of disadvantaged groups, including the poor, those with a low level of formal education, the Roma, members of the LGBTI community, victims of domestic violence and others. Nonetheless, with most disputes being inexpensive to resolve, the moderately fair outcomes produced by courts and recent improvements to the law, the Albanian population has reason to hope that access to justice can be increased in the future to meet its needs.